Return Policy

Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive a full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Pipes — If you are not satisfied with your pipe for any reason, you may return the item within 30 days of receipt of your order for an exchange, credit, or refund. Returns take up to 3-10 business days from receiving a return to process. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defects for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.

Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards – or if the tobacco is not what you ordered – please contact us immediately. With the exception of damaged or defective products, only unopened containers are eligible for return within 30 days of receipt of your order.

All Other Merchandise — For any other merchandise outside Cigars, Pipes, and Pipe Tobacco, may be returned within 30 days upon receipt of your order for an exchange, credit, or refund. Any merchandise returned must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.

In addition, any promotional items that came with the item you are returning must be returned or you will be charged for the retail price of the promotional item(s)

We will notify you by email when your return has been processed. If you have received an item that was shipped in error, or damaged, we will pay for return shipping and credit you accordingly. Please call our customer service department for a RAN (Return Authorization Number) between the hours of 9-5:30 PM EST.

Refund policy

All cigars are carefully inspected and monitored for freshness. If for some reason you are not happy with your merchandise, please contact us within 3 business days and we will credit your account accordingly.

PLEASE NOTE: We DO NOT accept returns or exchanges after 3 business days. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least one (1) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.